Exceeding Customer Expectations with Brad Worthley
Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective?
Join the Newcastle Chamber of Commerce for the September 25 Networking Educational Breakfast “Exceeding Customer Expectations.” Breakfast is at the Regency Newcastle on Wednesday September 25 from 7:15 a.m. – 8:30 a .m. Free to members and first-time attending guests. 7454 Newcastle Golf Club Road, Newcastle, WA 98059. You’ll Get Breakfast, You’ll Get Smarter. RSVP! here
Accomplished business consultant Brad Worthley will share how customers create their perceptions of you, your employees and your business. Worthley will share his knowledge from over 39 years of management experience and entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the customer.
You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level. Topics covered will include:
- Three Customer Levels
- Creating Emotional Attachment
- Perception Becomes the Customer’s Reality
- The Three Levels of Listening
- Using Pedestal Words
- Exceeding Customer Expectations
Brad Worthley is an internationally acclaimed leadership, customer service and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world in the last 23 years. He has authored four books and produced numerous training videos and audio programs with experts such as Zig Ziglar, Jim Rohn, Brian Tracy, John Maxwell and others. He teaches businesses how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people.
The Chamber invites you to join them for their Networking Educational Breakfast on September 25. You’ll Get Breakfast, You’ll Get Smarter. RSVP! here
Phillip Woltz, Executive Chef
We are grateful for the donation of venue and spectacular breakfasts offered by Our Sustaining Member, Regency Newcastle.
Regency Newcastle offers independent and assisted living.
Bringing Independence to Living and Quality to Life.
7454 Newcastle Golf Club Road
Newcastle, Washington 98059