Dolce Vita Salon and Nail Spa seeking part-time Customer Experience Representative

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Be part of a fabulous team at Dolce Vita Salon and Nail Spa as a Customer Service Experience Representative

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Dolce Vita Salon and Nail Spa

Dolce Vita Salon and Nail Spa, the premier salon located between two great communities of Newport Hills and Newcastle, is inviting a part-time Customer Experience Representative to join our team. Our services consist of hair, nails, skin care, eye lash extensions and airbrush makeup.

Customer Experience Representative

As the Customer Experience Representative you will be an integral part of the management team & your leadership will set the tone for ensuring that our clients will always be “Raving Fans” of Dolce Vita Salon. We are looking for a strong individual who wants to deliver a “10” consistently in customer service and is dedicated to making an impact on the continued growth of Dolce Vita Salon. Our vision for this position is that it becomes full-time with more leadership responsibilities as our business continues to expand.

Expectations

  • Strong appreciation for consistently reaching a “10” toward the client experience
  • Consistently has a positive attitude & maintains it throughout the day
  • Consistently offers an amazing client experience either in person or on the phone
  • Consistently participates and communicates to clients regarding services, products and promotions/special offers
  • Consistently provides a friendly phone demeanor and professional appearance
  • Consistently shows a team spirit and is dependable
  • Consistently contributes and participates in the continued growth of salon
  • Consistently maintains positive communication with client, management & team members
  •  Consistently prioritizes and organizes tasks and activities

Responsibilities

  • Appointment scheduling/confirming appointments & front desk reception
  • Greet and check-in/check-out all clients
  • Finalizing all clients purchases and sales
  • Opening and closing procedures
  • Merchandising and selling retail
  • Computer data entry/client info/working cash drawer and sales reports
  • Housekeeping, product inventory, laundry
  • Maintaining reception and retail area
  • Willingness to perform other duties and projects that are requested by management

Requirements

  • Service industry experience (e.g. salon/spa or restaurant host/hostess)
  • Friendly phone demeanor and professional appearance
  • Energetic, friendly, outgoing personality
  • Comfortable using computer-based booking software (Millennium)
  • Knowledge of social media
  • Available to work Friday 3-7 pm and Saturdays 8:30 a.m.-5:30 p.m. (must be flexible to stay later if needed)

Compensation

  • Hourly rate: $10.00/hour
  • 10% commission on retail sales
  • Discounted and/or free employee services (hair, nail, skin care, lashes)

After reviewing our expectations and you can commit to reaching a “10” in the Customer Experience, we would like to hear from you. Please email your cover letter and resume. Qualified applicants will be contacted regarding interview scheduling.

Want to know more about Dolce Vita Salon and Nail Spa visit our website at www.dolcevitasalonandnailspa.com and read our reviews on Yelp.

  • Location: Newcastle
  • Compensation: $10 an hour
  • This is a part-time job.
  • Principals only. Recruiters, please don’t contact this job poster.
  • Please do not contact job poster about other services, products or commercial interests.

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